Refund policy
Last Updated: May 7, 2026
This Refund Policy (“Policy”) governs all returns, refunds, and exchanges of products (“Products”) purchased through the EditionLab website (“Website”), operated by EditionLab (“EditionLab”, “we”, “us”, or “our”).
By placing an order through the Website, the customer (“Customer”, “you”, or “your”) agrees to the terms outlined below.
This Refund Policy structure was customized for EditionLab using the policy template style you provided.
1. General Return Eligibility
1.1 Return Window
Customers may request a return within thirty (30) calendar days from the date of delivery.
1.2 Return Request Requirements
To initiate a return, Customers must contact:
and provide:
- Order number
- Photo of the Product
- Brief reason for the return
Photographic evidence may be required before return approval is issued.
2. Return Conditions
2.1 Eligible Return Conditions
Returned Products must meet the following conditions:
- Product must be lightly used
- Product must remain substantially full
- Product must include original packaging
- Return request must be submitted within thirty (30) days of delivery
2.2 Incomplete Returns
Returns that do not include the actual Product, or contain empty, damaged, or substituted items, may be rejected and deemed ineligible for refund.
2.3 Inspection Rights
All returned Products are subject to inspection upon arrival.
EditionLab reserves the right to deny returns that do not comply with this Policy.
3. Return Shipping & Fees
3.1 Return Shipping Costs
Customers are responsible for return shipping costs unless the Product arrived:
- Damaged
- Defective
- Incorrect due to our error
3.2 Processing Fee
Returned orders may be subject to a processing/restocking fee deducted from the refund amount.
3.3 Non-Refundable Charges
Original shipping fees, expedited shipping upgrades, customs charges, and carrier surcharges are non-refundable.
4. Refunds
4.1 Refund Approval
Once the returned Product has been received and inspected, EditionLab will notify the Customer regarding refund approval status.
4.2 Refund Method
Approved refunds will be issued to the original payment method used during checkout unless otherwise agreed.
4.3 Refund Processing Time
Refunds are typically processed within five (5) to ten (10) business days after the returned Product has been verified.
4.4 Promotional Orders
For promotional or bundled purchases, refund amounts may be adjusted to reflect the value of retained Products.
4.5 Late Returns
Products returned outside the approved return window may not qualify for a refund.
5. Exchanges
5.1 Exchange Eligibility
Customers may request an exchange within thirty (30) days of delivery, subject to Product availability.
5.2 Exchange Requests
To request an exchange, Customers must contact:
with:
- Order number
- Desired replacement Product
5.3 Exchange Availability
If the requested replacement Product is unavailable, Customers may:
- Select an alternative Product
- Request a refund (subject to applicable fees)
6. Damaged, Defective, or Incorrect Products
6.1 Reporting Issues
Customers must notify EditionLab within seven (7) calendar days of delivery if a Product arrives:
- Damaged
- Defective
- Incorrect
Photo evidence may be required.
6.2 Resolution
EditionLab may, at its sole discretion:
- Replace the Product
- Issue a refund
- Provide store credit
without requiring the Product to be returned.
7. Lost or Stolen Packages
7.1 Carrier Responsibility
EditionLab is not responsible for packages marked as “Delivered” by the shipping carrier.
7.2 Investigation Process
Customers should contact the shipping carrier directly regarding:
- Missing packages
- Delivery disputes
- Theft claims
EditionLab may assist with carrier investigations where possible but is not obligated to issue refunds or replacements.
8. International Orders
8.1 Duties & Taxes
International Customers are responsible for:
- Import duties
- VAT charges
- Customs fees
- Local taxes
8.2 Refused Shipments
Refunds will not be issued for orders refused due to unpaid customs duties or import restrictions.
9. Gift Cards
9.1 Non-Refundable
Gift cards are non-refundable, non-exchangeable, and may not be redeemed for cash except where required by law.
9.2 Lost Gift Cards
EditionLab is not responsible for lost, stolen, or unauthorized use of gift cards.
10. Memberships & Subscription Orders
10.1 Subscription Cancellation
Customers may cancel subscription-based services prior to the next billing cycle.
10.2 Non-Refundable Subscription Fees
Subscription fees already processed are non-refundable unless otherwise required by law.
10.3 Promotional Credits
Any promotional credits, rewards, or loyalty balances issued through subscriptions are non-transferable and non-refundable.
11. Processing Timeframes
11.1 Refund Timing
Refunds will be processed within a reasonable timeframe after:
- Returned Products are received and inspected
- Valid return tracking information is provided
Processing times may vary depending on the payment provider or financial institution.
12. Reservation of Rights
EditionLab reserves the right to:
- Refuse returns that violate this Policy
- Request proof of purchase
- Limit excessive return activity
- Modify this Policy at any time without prior notice
13. Governing Law
This Policy shall be governed and interpreted in accordance with the laws applicable in the jurisdiction where EditionLab operates.
14. Contact Information
For all refund, return, or exchange inquiries, please contact:
EditionLab Support
Email: support@editionlab.com
Website: www.editionlab.com