Shipping Policy

Last Updated: May 7, 2026

This Shipping Policy (“Policy”) governs the shipment and delivery of all products (“Products”) purchased through the EditionLab website (“Website”), operated by EditionLab (“EditionLab”, “we”, “us”, or “our”).

By placing an order through the Website, the customer (“Customer”, “you”, or “your”) agrees to the terms outlined below.

1. Shipping Process & Order Handling

1.1 Order Processing

All orders are typically processed within one (1) to three (3) business days after successful payment authorization.

1.2 Business Days

Orders are processed and shipped Monday through Friday, excluding weekends and public holidays.

1.3 Processing Delays

Processing times are estimates only and may be extended during periods of:

• High order volume
• Promotional campaigns
• Product launches
• Inventory restocks
• Holiday periods

1.4 Order Confirmation

Customers will receive:

• An order confirmation email after payment approval
• A shipping confirmation email once the order has been dispatched
• Tracking information when available

1.5 Incorrect Order Information

Orders containing incomplete, incorrect, or unverifiable billing or shipping information may experience additional processing delays.

Customers are responsible for ensuring all checkout information is accurate before submitting an order.

2. Estimated Delivery Times

Estimated delivery times begin after the order has been shipped, not when the order is placed.

2.1 Delivery Disclaimer

Delivery times are estimates only and are not guaranteed.

EditionLab is not liable for delays caused by:

• Customs inspections
• Carrier disruptions
• Severe weather
• Public holidays
• Government restrictions
• Incorrect shipping information
• International import processing

2.2 Delivery Attempts

Certain shipments may require a signature upon delivery depending on the carrier or destination country.

If delivery cannot be completed safely, the package may:

• Be held at a local pickup location
• Be rescheduled for delivery
• Be returned to the sender

3. Order Tracking

3.1 Tracking Information

Once an order has shipped, tracking details will be sent to the email address provided during checkout.

3.2 Tracking Activation

Tracking updates may require twenty-four (24) to seventy-two (72) hours to appear after shipment dispatch.

3.3 Carrier Responsibility

Customers should contact the shipping carrier directly for the most accurate delivery updates before contacting EditionLab support.

Carrier tracking records and delivery scans shall serve as proof of shipment and delivery.

4. Shipping Fees

4.1 Shipping Rates

Shipping fees are calculated at checkout based on:

• Destination
• Shipping method
• Package weight
• Promotional eligibility

4.2 Promotional Shipping

Free shipping promotions apply only where explicitly stated and may be modified or removed at any time without notice.

4.3 Non-Refundable Shipping Costs

Shipping fees, expedited shipping upgrades, customs charges, and carrier surcharges are non-refundable.

5. International Taxes & Duties

5.1 Import Fees

International customers may be responsible for:

• Import duties
• Customs taxes
• VAT charges
• Brokerage fees

imposed by local customs authorities.

5.2 Duties & Taxes Not Included

International orders may be shipped on a Delivered Duty Unpaid (DDU) basis unless otherwise stated.

Import fees are not included in product pricing or shipping costs displayed at checkout.

5.3 Customs Delays

EditionLab is not responsible for customs clearance delays or additional charges imposed by local authorities.

Customers are encouraged to contact their local customs office for additional information before placing an order.

6. Wrong Address Disclaimer

6.1 Customer Responsibility

Customers are solely responsible for providing complete and accurate shipping information during checkout.

6.2 Address Changes

Requests to modify shipping details after an order has been placed are not guaranteed.

Customers must contact support immediately if changes are required.

6.3 Returned Shipments

If an order is returned due to:

• Incorrect address
• Failed delivery attempts
• Refused delivery
• Unpaid customs fees

the package may be reshipped at the Customer’s expense or refunded minus applicable shipping and handling fees.

7. Delivered But Not Received

7.1 Delivered Orders

If tracking indicates that an order was delivered but the Customer has not received the package, the Customer must contact the shipping carrier directly to initiate an investigation.

7.2 Liability Disclaimer

EditionLab is not responsible for packages marked as “Delivered” by the shipping carrier.

Customers are encouraged to use secure delivery locations whenever possible.

8. Refused or Undeliverable Packages

8.1 Returned Packages

Orders refused by the Customer or deemed undeliverable may be returned to EditionLab.

8.2 Refund Adjustments

Returned shipments may be subject to:

• Return shipping costs
• Restocking fees
• Carrier handling fees

which may be deducted from any applicable refund.

9. Force Majeure

9.1 Uncontrollable Events

EditionLab shall not be held liable for shipping delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Pandemics
• Labor strikes
• Customs delays
• Carrier disruptions
• Government actions
• Severe weather
• Transportation interruptions

10. Contact Information

For all shipping-related inquiries, please contact:

EditionLab Support

Email: support@editionlab.com
Website: www.editionlab.com